Santa Clara Valley Veterinary at 1195 South Wells Road in Ventura, California

Customer Reviews about Santa Clara Valley Veterinary

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  Took our very sick cat here on a Tuesday , we had a treatment plan in mind and was told by the doctor that it was just an infection treatment would be $450; said no then the doctor came back with a new treatment plan that didn't include over night stay and was $215. Seeing how we were told it was an infection and that this would work we went with the $215 plan. Labs were done and antibiotics were given and the doctor said she'd call with the test results, that we should see improvement by the next day. Never told us what to look for in terms of improvement, when your cat has stopped bleeding and is drinking water which was an improvement, we thought we were on the right track. Wednesday came and went no call from the doctor. Thursday came and went still no call. Friday mid morning we all the doctors office and was told the doctor is outhit the results came in on Wednesday but they can't give them to us. The doctor will call you tomorrow. Saturday came still no call, we had to call them, but it didn't matter what they told us because our cat died Friday evening. Once we did talk to the doctor, she refused or didn't want to give us the test results. To this day we have no test results, a dead cat and out $215 for treatment. I understand that doctors don't know all, but to be treated like this and not get what we paid for is dishonorable and shady business practice. A simple I'm sorry this happened, the symptoms presented as an infection but the labs results indicated (fill in with the real problem), we've done all that we can just love your cat til the end. No instead we got silence, shady business practices and avoidance, not a good way to practice! I would never take a pet to this place again, I'd think twice if I were you. I can't even find a valid business license or a certified veterinary license on file with the veterinary medical board!
  October 15, 2017

  by alane woods

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Today: 08:00 am — 05:00 pm

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About Santa Clara Valley Veterinary in Ventura